MagSafe Power Adapter Protection

The MagSafe power adapter has had a lot of problems with cable strain over the years, especially near the transformer end. Luckily, there’s an easy cable-wrapping tip that will increase the lifespan of the adapter. Before wrapping the cable around the two plastic prongs, give the cable a little bit of slack. See the photo below. For additional […]

iPhone AssistiveTouch

My iPhone 5 Sleep/Wake button started to fail, and I missed the window for the Replacement Program. Luckily for me, the iPhone has a feature called AssistiveTouch. AssistiveTouch helps you use your iPhone, iPad, or iPod touch if you have trouble touching the screen or pressing the buttons (especially a button that has stopped working). Using AssistiveTouch […]

New Service! Remote Control Computer Support

I’m very excited to introduce a new method of computer service – remote control support. With a new application (TeamViewer), I can temporarily connect to your computer, and provide full support from a remote location! Here’s a quick introduction on YouTube: TeamViewer 7 – Remote Control any Computer See how easy you can remotely control […]

File Naming by Date – Best Practices

Proper file naming will have a big impact on your ability to find files, and file organization in general. It’s a good idea to include information like the title, date, and any other pertinent details. The best date format to following is YYYYMMDD. For example, if you created a file on April 8th, 2009, create the file name: 20090408filename.ext Not only […]

Make a Text List of Folder Contents

From the Finder menu, select Go > Applications Open the TextEdit application Make sure the text file is plain text, not rich text. Select all the contents in the desired folder. Drag and drop the contents onto the text file That’s it! You now have a text list of the folder’s contents.

Reopen Closed Tabs

When you close a browser tab/window (by accident, or prematurely), you can reopen the tab with most web browsers. With Chrome and Firefox, enter Control+Shift+T on Windows and Command+Shift+T on Mac OS X. For Safari, enter Command+Z. This feature comes in very handy!

Extra Account Security: Two-Step Verification

Passwords (even strong ones) aren’t as secure as they used to be. To give your accounts an extra level of security, enable two-step verification. The process usually involves entering your password, followed by a temporary PIN (sent to your mobile phone). Here’s a short list to get started (many others offer the service). Enable two-step verification […]

How to Send a Link

Customers often ask me how to send a website link, via email. Here are the instructions. 1. Visit the website (or page) you want to visit. In this example, I’m going to visit the BBC’s Business section. 2. Highlight all the text in the address bar, and select copy. 3. Paste the link in your […]

How to Type Special Characters and Symbols

To type specific characters and symbols (e.g. Á), use the Character Viewer. Choose Edit > Special Characters to open the Character Viewer. You can also type characters and symbols using keyboard shortcuts. Here’s a list of those shortcuts. For more information, visit the Apple Support page.

iPhone: Shake to Undo

Want to delete what you just typed? You could keep pressing backspace. Or highlight and delete text. But, there’s another way … shake your phone. If you shake your phone after adding text, an “undo” option will appear. You can undo, and also redo.